Privacy Policy
Last updated July 2026
This policy explains what personal data utilitybillcalculator.quest collects, how we use it, and your rights. We are a Beta service and we take a consent-first approach: nothing about you is shared with any partner unless you explicitly approve it.
What we collect
Depending on how you use the site, we may collect: the bill details you tell us by voice or chat (for example what you pay for energy, broadband, mobile or your mortgage); an estimated savings profile we build from that; and, if you sign in, your name and email address from your Google account via our authentication provider. If you choose to be contacted, we collect your contact preference and any number you provide.
How we use it
We use your information to run the calculators and assistant, to build and show your savings profile, to save your profile if you sign in, and — only with your explicit consent — to introduce you to a partner who can help you make the savings. We do not sell your data and we do not use it for advertising.
Consent before anything is shared
We operate a human-in-the-loop consent step. Your bill profile and contact details are only ever passed to a partner after you tap Approve on a screen that tells you exactly what will be shared and with whom. A spoken “yes” alone is never treated as consent. You can decline, and nothing is shared.
Where your data is stored
Your profile and account data are stored in a managed Postgres database hosted in the UK (London region). Voice processing is provided by our speech partner and chat is powered by a language-model provider; these process your inputs to run the assistant. We keep data only as long as needed for the purposes above.
Your rights
Under UK GDPR you can ask us to access, correct or delete your personal data, or to stop processing it. If you signed in, you can delete your account, which removes your saved profile. To make a request, contact us via the contact page. You can also complain to the Information Commissioner’s Office (ICO).
Cookies
We use only the cookies needed to run the site, including keeping you signed in. See our cookie policy for details. This is a Beta service and this policy may be updated as it develops; the date above shows the latest version.